Our Commitment to Transparency
At Hakatee, we are committed to clear and honest communication. This policy outlines our entire process and all associated costs for delivering your order. All fees are fully disclosed before you complete your purchase, ensuring a transparent experience with no hidden charges.
United States Shipping Only
Currently, we only produce and ship orders to addresses within the United States.
Order Process & Total Delivery Time
The total estimated time for you to receive your order is 8 to 13 business days. This timeframe is calculated using the following formula:
Total Delivery Time = Production Time + Shipping Time
- Production Time: All our products are printed on demand. The time to produce your order is 2-5 business days (Monday - Friday).
- Shipping Time: After production, your order will be shipped via carriers such as USPS or UPS, which takes 6-8 business days.
During peak seasons (e.g., holidays), these times may be extended. We will post specific notices on our website during these periods.
Shipping & Handling Fees
Our fees are all-inclusive, covering the carrier's shipping cost and a handling fee to ensure your order is protected against damage or loss during transit. This rate is final and will be clearly displayed at checkout.
Order DetailsAll-Inclusive Shipping & Handling Fee1 T-Shirt$5.97 USDEach Additional T-Shirt+ $1.99 USD
Example: If you purchase 2 t-shirts, your total shipping & handling cost will be $5.97 + $1.99 = $7.96 USD.
Order Tracking
Once your order has shipped, you will receive an email containing a tracking number. You can use this number to monitor your package's journey. Tracking information will become active within 24-48 hours.
Shipping Issue Resolution
- For issues related to product quality (damaged, defective, or incorrect items): Please refer to our Refund & Return Policy for detailed instructions.
- Lost in Transit: If tracking information indicates that your package was lost by the carrier, we will take full responsibility and reship a new order to you at no cost.
- Package Marked as "Delivered" but Not Received: If the tracking system shows your package was successfully delivered to your address but you have not received it, please first check the surrounding area and with family members. Afterward, contact us so we can assist you with the necessary steps to work with the shipping carrier.
Contact Information
- Email: [email protected]
- Phone: +1 276 230 2409
- Business Address: 5462 La Luna Dr, La Palma, CA 90623, United States